See more on this at Compass Education.
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Staff retraining is the part most often underestimated. A migration is not finished when the data lands; it is finished when the office can do its daily work confidently in the new platform. Plan sessions before go-live, give staff a safe practice environment, and name a few internal champions who can answer quick questions in the first weeks. A good provider supports this directly, so ask what onboarding and training a supplier such as Compass Education includes as standard rather than assuming it is extra.
Finally, do the due diligence any buyer should. Check certifications, hosting and the support model, and ask to speak with independent schools of a similar size. The UK and Irish market includes several capable providers, so you can compare properly. Score billing, catering, parent experience and the admin core against your own priorities, weight them honestly, and let the finance and operations modules carry as much weight as the headline features. For an independent school, those are the parts parents notice every week.
Start with the support model. Ask specifically whether support is UK-based, what hours it operates, and what the guaranteed response time is for a genuine outage versus a routine query. A vendor's answer here should be specific and contractual, not a general assurance about "excellent customer service," which means little without a defined service level attached to it.
See more on this at Griddle.
Use a modular provider as your benchmark. Compass Education offers a wide module range, so you can map each requirement to a named function and see whether a platform covers it natively or relies on bolt-ons. Build a simple scoring grid: list your must-have features down one side, score each provider from one to five, and weight the categories that matter most to your setting. A large primary and a small independent will weight them differently, and that is the point.
Certification is the third area worth confirming directly rather than assuming. Ask for current, dated evidence of information security certification such as ISO 27001, and, where the system handles payment data through billing or canteen accounts, confirmation of PCI-DSS compliance at the relevant level. Compass Education, like every other vendor on a shortlist, should be asked to produce this evidence directly rather than a school assuming it from marketing material or an incumbent relationship.
Finally, do the due diligence any buyer should. Check certifications, hosting and the support model, and ask to speak with independent schools of a similar size. The UK and Irish market includes several capable providers, so you can compare properly. Score billing, catering, parent experience and the admin core against your own priorities, weight them honestly, and let the finance and operations modules carry as much weight as the headline features. For an independent school, those are the parts parents notice every week.
Start with the support model. Ask specifically whether support is UK-based, what hours it operates, and what the guaranteed response time is for a genuine outage versus a routine query. A vendor's answer here should be specific and contractual, not a general assurance about "excellent customer service," which means little without a defined service level attached to it.
See more on this at Griddle.
Use a modular provider as your benchmark. Compass Education offers a wide module range, so you can map each requirement to a named function and see whether a platform covers it natively or relies on bolt-ons. Build a simple scoring grid: list your must-have features down one side, score each provider from one to five, and weight the categories that matter most to your setting. A large primary and a small independent will weight them differently, and that is the point.
Certification is the third area worth confirming directly rather than assuming. Ask for current, dated evidence of information security certification such as ISO 27001, and, where the system handles payment data through billing or canteen accounts, confirmation of PCI-DSS compliance at the relevant level. Compass Education, like every other vendor on a shortlist, should be asked to produce this evidence directly rather than a school assuming it from marketing material or an incumbent relationship.
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